FAQS

 
Register with Dr Georges Kaye

To see Dr Georges Kaye you must register with us. Download our Registration Form, complete it at your leisure and bring it with you to your first appointment. It must be completed before we see you, and this option saves you completing it at Reception.

How to see your Doctor

Dr Kaye will see you in the surgery, by appointment, which can be made by telephoning our Co-Ordinator during surgery hours which are 08:30 to 17:30. Urgent cases will be seen on the same day, otherwise you will be offered the next available time. If you cannot keep your appointment, please let us know.

How to speak to your Doctor on the telephone

Dr Kaye is available to speak on the telephone in between his clinics. All calls will be returned the same day if at all possible. If your call is urgent, please point this out to the secretary and Dr Kaye will try and speak to you immediately.

How to request a Home Visit

If you are too ill to come to the Practice and require a home visit, please contact our Co-Ordinator. In an EMERGENCY situation, please make it clear that you require an immediate Home Visit.

What to do when the surgery is closed

If you need an EMERGENCY visit out of hours, a doctor will always be on call – please note that there will be a charge for both telephone advice and visits.

Please telephone 020 7370 0920 and you will be redirected to the doctor on duty, either via their mobile telephone number or pager. This doctor will give you advice on any urgent medical problems that you may have. The doctors we use have all been carefully selected, have a great deal of experience and are well known by the Practice. In case of a life-threatening emergency, you should always dial 999 immediately.

Informing Other Doctors

Information about you held by the Practice will be kept in the strictest confidence and will only be shared on a need to know basis with other health care professionals. However, it is our policy to encourage our patients to let us share information with their NHS GP.

Disabled Persons

The Practice provides full access for disabled patients. If you are disabled and have any special requirements, please call the reception to discuss this with our staff.

Chaperone Policy

The Practice has trained chaperones available by request. Please let your doctor know if you prefer to have a chaperone during your consultation.

Test Results

X-rays, blood and other investigation results will be given to you in writing or by telephone within a few days. If the tests are urgent, they will be telephoned through as soon as possible, and often the same day. If you have not heard for any reason, please ring the Practice staff who will ask the relevant doctor to call you.

Prescribing

The Practice does not have a dispensary, but the doctor will issue you a prescription, which can be taken to any pharmacy in the UK. Please note that for all prescriptions, the practice doctors require at least 24 hours' notice to be given. Please tell the practice staff whether you wish to collect the prescription, have it posted or would like us to send it to your local pharmacy.

Resuscitation

Should the need arise, it is Practice policy to attempt to resuscitate our patients. If you have strong feelings regarding this, please discuss the matter with your doctor.

Complaints Procedure

If you have an issue, which you would like to discuss with Dr Kaye or any member of staff, please let us know so that we can resolve it for you. This is best put in writing to Dr Kaye and would be acknowledged by return. The complaint will be investigated and a written response will be made, normally within 7 days unless Dr Kaye is away, in which case it will be on his return. In the event that a complaint is not resolved in a satisfactory manner, our Practice follows the IDF Complaints Procedure. Please ask a member of our practice staff for details.

Administration Requests

The following timescales will normally apply to various Administration requests:

• Repeat prescriptions – 36 hours
• Copies of receipts and invoices up to 1 year old – 72 hours
• Copies of receipts and invoices over 1 year old – 7 days
• Copies of vaccination records – 7 days
• Copies of medical records – 7 days

Care Quality Commission

Under Section 10 of the Health and Social Care Act (2008) all providers of independent healthcare are now under the regulation of the Care Quality Commission.

For further information please contact:

Care Quality Commission (CQC)

Citygate

Gallowgate

Newcastle-upon-Tyne

Tel: 03000 616161